News for new service launch by google-July-2013
In July, Google shared that it
was working on a new tool called Helpouts, which will serve as a sort of virtual
marketplace where every type of business can sell their services through live
video. This type of tool is exciting for business-owners, since it could create
dozens of new ways to connect with customers.
The idea of selling products or
services over live video may be appealing and exciting to some, but if your
business belongs to a unique niche or you don’t think “real-time commerce” is
for you, Helpouts will still offer a variety of other capabilities that can
benefit you. Google wants the Helpouts to also serve as a place for experts to
share their knowledge to help viewers learn.
With the popularity of e-commerce
sites like Amazon and eBay, it’s not a surprise that Google would want to take
a stab at their own online marketplace. However, the main, and most promising,
difference will be Google’s use of their cloud services to offer live commerce
in real-time.
It’s not expected for Google to
publicly release the Helpouts tool for at least a month, but Google
says it’s “currently inviting people with expertise across a number of topics
to be able to offer Helpouts when we go live – and to make money sharing their
skills and knowledge with the world.”
The service is available through
invite only right now, but it’s the perfect time to check out the welcome page
and decide if your business can benefit when Helpouts is launched!
What
Exactly Is It?
The Helpouts tool will be broken
into categories, such as “Computers,” “Education,” “Food,” “Health,” “Repair”
and more. Google’s interface shows a section called “Give your own Helpouts,”
which will be where you can create a Helpout for your customers.
Throughout each category,
businesses and merchants will be able to connect to their customers through
live video at any time, as well as on a scheduled basis. The services you can
offer via Helpouts is almost limitless – it seems like the Helpouts platform
will offer anything from mentoring programs to fashion guides to small lessons.
Sellers and companies will be
able to create their own profiles, and there will be other features such as
scheduling and payment capabilities. This may be Google’s way of integrating
their own virtual payment service,Google Wallet, the Google alternative to
PayPal.
The layout of the categories will
also make the search and discovery process extremely efficient for consumers
looking to find a business or service. Consequently, Helpouts will likely
become a new marketing platform all businesses with online presences will need
to be aware of – especially if customers will be using the platform to search.
Get
Invited!
Even though Google hasn’t
publicly launched its Helpouts platform yet, you can still visit the homepage
and express your interest. By sharing your email address, Google will be able
to provide you with news on when Helpouts will become live and information if
you would like to offer your own Helpouts.
It’s been reported that Google
has already partnered with major brands for internal testing – brands such as
Sears and Weight Watchers. When the platform launches, these brands will most
likely be the first to offer free and paid services to viewers through the
Helpouts tool.
Background
Screenings
One of the major categories
offered in Helpouts will be “Health.” Because of this, Google is taking precautions
to ensure that healthcare professionals who sign up for Helpouts are
legitimate, safe resources for consumers. After all, they’ll be able to offer
advice and knowledge via the Helpouts that will affect viewers’ health.
To do this, Google appears to be
working with a background screening service called HireRight to screen
professionals and verify their legitimacy.
How
Should You Use It?
If you decide to create a
Helpouts account when it’s launched, you’ll be able to connect with your
customers in a variety of ways! You can be creative with the fact that you’ll
have live, real-time capabilities, but here are a few ideas to get you started:
- Help your customers immediately when they have
questions. You can create Helpouts that could serve as Q&A forums for
your viewers. Consumers are used to either visiting a website and
scrolling through text or calling customer service lines and waiting on
hold if they want an answer.Since Google Helpouts will be live, you’ll be able
to have a place for your customers to come any time they have a question.
It’ll be a way for them to receive help quickly! This will allow you to
build stronger relationships with customers, because live video will make
the process more efficient for them.
- Do live presentations. Whether you want to
have a live cooking show or a live demonstration about your new water pump
product, live videos will be exciting ways for your customers to learn
more about your business, products and services.Helpouts will also allow
you to sell your products in better ways, because the live nature of the
platform makes it exciting and engaging for viewers.
- Customer service can be more personal. If
you’re answering questions about your product or helping a customer fix a
problem they’re having with it, the live Google Helpouts can allow you to
be more attentive to their needs.You’ll be able to guarantee they receive
a personalized answer to their question or problem, which will help you
gain referrals and, above all, a happy customer base.
No matter how you decide to use
Google Helpouts, they offer promising ways for you to connect with your
consumers. Keep your eyes peeled for more news once the platform is officially
released!source
Created By :- LIC Agent
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